We are here to provide assistance and support for any questions or concerns you may have. Below are some FAQ's that may answer any queries you have. If you need further assistance you can contact us directly.

Support Hub

  • Solar panel installation time for a solar system varies depending on the complexity and size of the system, as well as the availability of local permits and inspections. In general, a residential solar installation takes one to three days. Whereas commercial solar may take longer.

  • The amount of roof space needed for solar panels depends on multiple factors, such as the size of the system and the efficiency of the panels. Get in contact with SolarPulse to book a consultation.

  • Solar panels can be installed on a flat roof with mounting systems which are specifically designed for flat roofs to allow for the installation of solar panels at the optimal tilt angle for energy generation.

  • Solar power can be harnessed almost anywhere, as long as there is access to sunlight. However, the amount of sunlight and the potential for solar energy generation may vary depending on factors such as geographic location, climate, shading, and panel orientation. New Zealand is a suitable climate for solar power as it generally receives a good amount of sunlight throughout the year, making it conducive for solar energy generation.

Solar Installations

  • Yes, solar panels are designed to withstand harsh weather conditions, including hail and snow. They are typically made with durable materials to ensure they can withstand impact from hailstones of a certain size. Additionally, the smooth surface of solar panels helps snow slide off easily, and they can still generate electricity even when partially covered by snow.

  • Solar panels can still generate electricity during cloudy or rainy days, although their efficiency may be reduced. While direct sunlight produces the highest energy output, solar panels can still produce electricity from diffuse sunlight or indirect light. However, the overall energy generation may be lower compared to clear, sunny days.

  • You can use solar power during a power outage if you have a solar panel system with battery storage. With a solar battery system, the excess solar energy generated during the day is stored in the batteries. When a power outage occurs, the stored energy can be used to power essential appliances and keep your home running until the grid power is restored.

Weather Conditions

  • If you produce more electricity than you consume with your solar panels, the excess energy can be fed back into the grid if you have a grid connected solar system or hybrid solar system. Your utility company may provide credits or compensation for the excess energy, which can offset your future electricity bills.

  • Net metering is a billing process in which solar panel owners can feed excess electricity generated back into the electrical grid. This excess energy is credited to their electricity bills, offsetting the cost of electricity drawn from the grid when solar production is insufficient (e.g., at night or during peak demand).

Electricity 

  • Our business hours are 9am - 5pm, Monday - Friday.

  • Our office observes closures on public holidays and during the Christmas and New Year break. However, we understand that urgent issues can arise with your system. That's why we provide a 24/7 emergency contact number for assistance. If you encounter a critical problem, you can reach us anytime at 02102670097. Rest assured that we are available to address your concerns promptly, even outside of regular business hours.

  • Call our customer support team at 0800 888 377, or email us at enquirires@solarpulse.co.nz

    Alternatively head to our contact us page and fill out the contact form to get to the right team.

Support

  • Solar power refers to the generation of electricity using energy from the sun. Solar panels, also known as photovoltaic (PV) panels, convert sunlight into electricity.

  • A home battery for solar power stores excess electricity generated by solar panels during the day. This stored solar energy can be used to power the home during times when solar production is low or at night. It provides a way to maximise self-consumption of solar energy and increase energy independence.

  • On-grid solar systems are connected to the electrical grid and feed excess electricity generated by the solar panels back into the grid. Off-grid solar systems are not connected to the grid and rely on solar batteries or other storage solutions to store excess electricity for use when the sun is not shining.

  • SolarPulse can assess your energy needs and design a solar system specific to your households energy consumption.

SolarPulse solar systems

  • The number of solar panels you need depends on several factors, including your energy usage, your property size, and the amount of sunlight your location receives. SolarPulse can help you determine the optimal number of panels for your needs.

  • Solar panels require little maintenance beyond regular cleaning to remove dirt and debris, ensuring there is nothing blocking the sunlight from reaching your solar panels. Solar panel cleaning is an essential activity for the optimal performance of solar panels every 2-3 years.

  • Most solar panels last 20-25 years, but they can last much longer than that. In fact, many panels continue to produce electricity for decades beyond their warranty period.

Solar Panels

  • Solar systems can increase your property value and entice buyers with the promising appeal of decreased power bills. Additionally, solar systems do not only entice people wanting to save money, but also environmentally conscious buyers due to the environmental benefits.

    Solar energy can help reduce electricity costs for both you and your tenants. By generating electricity from the sun, you can offset a significant portion of the property's electricity consumption, resulting in lower energy bills for everyone. Additionally, solar panels are becoming increasingly popular, and many tenants are actively seeking eco-friendly and energy-efficient homes. Having solar energy installed can make your property more appealing to environmentally conscious renters, potentially attracting a larger pool of interested tenants.

  • You can transfer the solar panels to your new property. This involves uninstalling the panels and reinstalling them at your new location. Keep in mind that this process will incur costs, and it depends on factors such as the condition of the panels, compatibility with the new property, and any applicable warranties.

Moving House

Benefits of Solar Power

  • Some key benefits of solar power include:

    • Renewable and clean energy source

    • Reduction in greenhouse gas emissions and air pollution

    • Cost savings on electricity bills

    • Energy independence and security

    • Long lifespan and low maintenance requirements for solar panels

  • Yes, solar power offers several environmental benefits. It is a clean and renewable energy source that produces electricity without emitting greenhouse gases or other harmful pollutants. By using solar power, you can reduce your dependence on fossil fuels, mitigate climate change, improve air quality, and contribute to a more sustainable and environmentally friendly Aotearoa.

  • Solar panels offer significant financial benefits, including reduced monthly energy bills, increased property value, and a high return on investment. Solar power promotes both energy independence and sustainability while providing compelling financial advantages.